Italian/Chinese Parade 12/15/07

Rena sings on a raft in the 1 annual Italian / Chinese Christmas Parade in NYC!



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Teachable Moments - Why Geography Matters For Telesales

Recently, the circles in which I ran in search, and possible use of the "eureka moment" Jan has become Carlzon of Scandinavian Airlines, SAS, known to concentrate in his book "Moments of Truth.

In essence, an eye-opening experience that the intersection of opportunity and openness, if someone "guard is down" because you have treated them with respect and then, in a leading role, you have the chance, a truth your business, or rarely get to teach the joy of watching aJunior assistant shine before the Big Brass to special insight or work well done.

This article deals with telephone work, especially names always right. Many of the call centers for small companies (not domestic) are not even occupied by young people from high school without mastering the English language to run, let alone the nuances of the foreign pronunciation.

Here are some examples of words and mathematics, which I bring to your attention, to see if you have had similar encounters orrelated stories, events or settings that you would with a larger audience like.

Investment in energy-Learning foreign names

Italian: Sforza, Sbisa

Spanish: Joaquin

Spanish: Espinoza

It is amazing how many people miss the S on the first two and almost embarrassing how many people look for the "w" in Joaquin. Espinoza was really the seed for my dreams today I heard someone on the phone to write down "S. Pinosa" as their firstSpelling! Hmmm, I heard someone write something down ... Obviously, what I meant is, I heard her spell back what they thought they heard and then I heard the correction, which got me thinking about all this eye-opening experience of the business in the first place.

Thinking like a Shipping Agent

It was a cheap product the same amount as a FedEx-rate and the order-taker in an amount of 1, what was true, but then overwrote the wrong shipment (theare overwritten by default to UPS, and need to stay the primary force). The amount looks set 2 and then Taker over-rode a second entry to load the correct double the amount of tax!

Since this is not the first time something like this had happened at that company, it is not surprising to find out they have an annual turnover of over 200%, ie to replace its two crew from season to season. No wonder there is no institutional memory, they keepTake the cockroaches run away with software and systems to make the above error too easy way.

And no, they do not have any problems thank you very much, she only wished she could be a few decent people once in a while to find .... Some people never get, and this management team was certainly not among those. If there is ever a time to be open to change and how an old dog learn new tricks, the time would now.

So what is the eureka moment here? Actually, there isare at least two:

FIRST, if the member concludes the company and goes through a phone-class skills (How many companies have, how many companies need them, when one of their most important means of communication is with the public over the phone?)

And the next is to see well-placed comments on the casual-management area, what's going on in the trenches. Just like children, staff attitudes are caught not taught. " Graham Haines reminds us that "communication must be sensitive, but at the sameBe honest. The staff is quick spin of the communication as a band, you can attract him. "

Note that none of these concepts in a company that is driven entirely by bean counters with an obsessive focus on "the bottom line executed." That's ok, as long as the real line, where we treasure people and use tools, is never the opposite. It's like my fifth grade geography class, where we had to memorize states, capitals and major rivers. Not because our teachersplanned, each of us as a travel agent, it was just a big part in the stew of life, that part of being "is to read well rounded and well." If someone talked about the Monongahela [River] will be expected to reasonably address information from West VA. Pittsburgh or metro area, but not in Detroit, Chicago or LA.

Enthusiasm and "being on your toes" product sold more than one script will ever. Leaders explain why something is important, while managers punish those who differ from theScript. In terms of the financial sector melt-down of the fall of 2008, and the ethics in government crisis of 2009, it seems like we got a lot more smart people than those who are well rounded and well read. " It takes less sense to recognize as God, that gravel of the Mayor of London, Boris Johnson, the truth speaks occasion, when he remarked:

"Every time you hear a politician stand out and invite your good opinion, by adding to cut it" "this and" Invest in ", that you shouldPrevious question: how did the politicians come from this money? Who created it? And what we do to help them create more? "

One of the key attributes of systems thinking mindset is the application of this "cultural" knowledge-to-business settings so more people can sense that our world has brought the standard of living we enjoy now be obliged to make frequent use.

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Mr Shen Italia Unooo

Mr. Shen Learn Italian



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Hungarian - An Introduction

"According to the study of the Hungarian language for years, I can confidently conclude that Hungarian was my mother tongue, it would be worth more. Quite simply, because by this extraordinary, ancient and powerful language, it is possible to describe exactly the smallest differences and the most secretive tremor of feeling. "Such a compliment from the Irish Noble Prize winner writer George Bernard Shaw has elegantly on the uniqueness of the Hungarian (or whatever name the Hungarians,Magyar) language. It is unique in that the Hungarian is a language isolate with no relatives in Europe. Where are the roots of this strange and wonderful language are they?

Hungarian belongs to the Finno-Ugric branch of the Uralic language family. Finnish and Estonian are also members of this group. In order to show their common origin, Estonian philologists discovered a set that sings of similarities between these three languages shows: \

"The living fish swims under water."
Estonian:Elav kala ujub VEE all.
Finnish: Elävä alla kala ui Vedas.
Hungarian: hal Elf úszik a alatt víz.

Despite these apparent links that do not understand Hungarian, Finnish and Estonian and every other way around. This suggests that Finnish and Estonian are not then the nearest relatives of the Hungarians.

After deeper investigation, that Hungary is much stronger in the context of the Khanty-Mansi languages that come from Siberia, and theUral. Predictions are that the Hungarian broke its links with these ob-Ural languages about 2500-3000 years ago, when Hungary's ancestors settled in the Carpathian Basin. Even before that was the Hungarian as a result of the ancestors' interaction with these affected nations during their search for a home of Iranian and Turkish. Over the following centuries, the historical consequences, it picked up words from other languages such as from German, Italian, French orEnglish as well. The 152 years of Turkish rule 1544-1686 further extends the Hungarian vocabulary to include Turkish words. For example the sentence: "I have a lot of small apples in the bag" is very similar in these two languages:

Turkish: Cebimde cok elma var Kücük
Hungarian: Zsebemben Kicsi Alma sok van.

It also means the geographical situation of Hungary, that it collected more words of Slavic origin. However, these neighboring countries,influenced by the Hungarian. There is evidence for this in the Croatian and Serbian:

Boat in Croatian it is cizma while in Hungary it csizma
Spade in Serbia there is Azov while in Hungary it is aso.

The most important English word of Hungarian origin is "coach" after the Hungarian village where buses Kocs invented and were used for the first time.

The very first piece written in Hungarian was composed 1190th It consists of a 26-line speech for a funeral and written6-line prayer for the dead. The first evidence of Hungarian poetry is dated from 1300, which includes the oldest surviving Finno-Ugric poem. Since both the grave speech and the poem translated from Latin, were using the Latin alphabet, the only 26 letters, reading these pieces is very difficult for the modern Hungary. The first book was written entirely printed in Hungarian in Krakow in 1533 and contains the translations of the letters of St. Paul. (However, these factsnot necessarily prove that the Hungarian literature not before the 12th Century exists.) It is claimed that in the 17 Century, the Hungarian language reached the form which looks more or less the one spoken today. However, in the next century, due to a major reform movement of writers, they further developed and modernized. During this phase clearly Hungarian vocabulary has been expanded, many of the existing words were changed and some of the old and unknown words wereis put back into use.

Hungarian is the official language of Hungary, a small country in the heart of Europe with a population of around 10 million. However, it is also spoken in Romania, Slovakia, Ukraine, Austria, Serbia, Croatia, Slovenia and because a significant amount of immigrants in North America. Overall, it is estimated that only 15 million people communicate all over the world the opportunity in Hungarian language of foreigners as one of the most difficult languages.This is because of the complex grammar and unusual characters, which can only pronounce difficult.

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Tony Buzans Language Revolution

This new course uses the power of learning expert Tony Buzan's Mind Maps ™ and other proven memory techniques to help you successfully learn a new language. People differ in so many ways, so why should we all learn at the same speed and with the same method? Some of us think in words, while others process information better than pictures. Language learning at school or with other courses is often a one-size-fits-all approach, disabled usually with a lot of triesto remember new words just by repetition.This course, aware that different people learn best in different ways. Go ahead - revolutionize your language skills now!



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Due (Italian Edition)

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Quickstart Italian (English and Italian Edition)

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No reading, no writing, no problem! 140 minutes of Italian to help you speak Italian now Join Francesca, Stefano and Marco for 24 hours in Turin: listen to real Italian and learn how to find a place to stay, get around town, order in restaurants, hit the shops, have a drink, enjoy the night-life...and all the time build up your Italian so that you can speak with confidence. Designed specifically for those of you who don't have much time on your hands, Quickstart Italian is a quick and simple introduction to Italian. With no reading and no writing required, it concentrates only on the essential language required for a short break abroad. The course is broken down into short, relevant, easy-to-learn categories, allowing you to grasp the basics of Italian, without having to master any complicated grammar or phrases.

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